casinoplusph Privacy Policy

1 Introduction

casinoplusph ("we", "us", "our") operates the online gaming platform accessible at casinoplusph.top (the "Platform"). We are committed to protecting the personal data of all players and visitors who use our Platform, particularly those based in the Philippines.

This Privacy Policy describes how casinoplusph collects, uses, stores, shares, and protects personal information in connection with your use of the Platform. It applies to all registered players, prospective players, and visitors to the casinoplusph website, regardless of whether they are located in Metro Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the agreement between you and casinoplusph. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

2 Personal Data We Collect

casinoplusph collects the following categories of personal data from players and visitors:

2.1 Identity and Contact Data

• Full legal name as it appears on your government-issued Philippine identification document
• Date of birth (used to verify that you are at least 21 years of age)
• Philippine mobile number
• Email address
• Residential address in the Philippines

2.2 Identity Verification Data

• Copies of government-issued Philippine identification documents (e.g., PhilSys ID, passport, driver's licence, SSS ID, UMID)
• Proof of address documents (e.g., utility bills, bank statements issued by BPI, BDO, or Metrobank)
• Selfie photographs submitted for identity verification purposes

2.3 Financial Data

• GCash account number or registered mobile number
• PayMaya account details
• Bank account details for BPI, BDO, or Metrobank withdrawals
• Transaction history including deposits, withdrawals, and wager records

2.4 Technical and Usage Data

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited, time spent on the Platform, and navigation patterns
• Login timestamps and session duration
• Game history and wagering activity

2.5 Communications Data

• Records of live chat conversations with casinoplusph customer support
• Email correspondence with casinoplusph
• Feedback and survey responses submitted voluntarily

3 How We Collect Your Data

casinoplusph collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs. See Section 7 for more detail on cookies.
• Third-party sources: Identity verification data may be cross-referenced with third-party identity verification services and Philippine government databases where permitted by law. Payment processors such as GCash and PayMaya may share transaction confirmation data with casinoplusph.
• Regulatory sources: casinoplusph may receive information from Philippine gaming regulators in connection with compliance obligations.

4 How We Use Your Personal Data

casinoplusph uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and administer your casinoplusph account, including processing deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers.
• Identity verification: To verify that you are at least 21 years of age and to confirm your identity before processing withdrawals, as required by Philippine gaming regulations.
• Platform operation: To provide access to games, process wagers, calculate and pay out winnings, and maintain the technical operation of the Platform.
• Regulatory compliance: To comply with anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and other legal obligations applicable to online gaming operators in the Philippines.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools including deposit limits, loss limits, and self-exclusion requests.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have provided explicit consent to receive such communications. You may withdraw consent at any time.
• Platform improvement: To analyse usage patterns and player behaviour in aggregate to improve the casinoplusph Platform, game selection, and user experience.

5 Legal Basis for Processing

casinoplusph processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations:

• Contractual necessity: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to when registering your casinoplusph account, including operating your account and processing transactions.
• Legal obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML obligations, KYC requirements, and gaming regulatory requirements.
• Legitimate interests: Processing is necessary for casinoplusph's legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your rights and interests.
• Consent: For marketing communications and certain non-essential cookies, processing is based on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

6 Sharing Your Personal Data

casinoplusph does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

6.1 Service Providers

casinoplusph engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support software providers, and analytics providers. All service providers are bound by contractual confidentiality obligations and are prohibited from using your data for any purpose other than providing services to casinoplusph.

6.2 Regulatory and Law Enforcement Authorities

casinoplusph may disclose personal data to Philippine government agencies, regulatory bodies, law enforcement authorities, or courts where required to do so by applicable law, court order, or regulatory direction. This includes disclosures required under Philippine AML legislation and gaming regulations.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of casinoplusph's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

6.4 With Your Consent

casinoplusph may share your personal data with other third parties where you have provided explicit consent to such sharing. You may withdraw that consent at any time by contacting customer support.

7 Cookies & Tracking Technologies

casinoplusph uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Functional cookies: These cookies remember your preferences, such as your preferred language and display settings, to provide a more personalised experience on the casinoplusph Platform.
• Analytics cookies: These cookies collect anonymised information about how players use the Platform, including which pages are visited most frequently and how players navigate between sections. This data helps casinoplusph improve the Platform.
• Marketing cookies: These cookies are used to deliver promotional content relevant to your interests. They are only placed with your explicit consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the casinoplusph Platform. Strictly necessary cookies cannot be disabled through browser settings as they are essential for the Platform to operate.

8 Data Security

casinoplusph implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the casinoplusph Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls ensuring that personal data is accessible only to casinoplusph personnel who require it to perform their job functions.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Secure data storage facilities with physical and logical access controls.

While casinoplusph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, casinoplusph will notify you and the National Privacy Commission of the Philippines in accordance with the requirements of the Data Privacy Act of 2012.

9 Data Retention

casinoplusph retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and gaming regulations. The following general retention periods apply:

• Account data: Retained for the duration of your active casinoplusph account and for a period of five (5) years following account closure, in accordance with Philippine AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• Identity verification documents: Retained for the duration of your account and for five (5) years following account closure.
• Customer support records: Retained for three (3) years from the date of the interaction.
• Marketing consent records: Retained for as long as you remain subscribed to marketing communications, and for one (1) year following withdrawal of consent.

When personal data is no longer required, casinoplusph will securely delete or anonymise it in accordance with our internal data disposal procedures.

10 Your Privacy Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by casinoplusph:

To exercise any of these rights, please contact the casinoplusph Data Protection Officer via the live chat feature on the Platform or by writing to the email address provided in Section 13. casinoplusph will respond to all verified requests within fifteen (15) business days. We may need to verify your identity before processing your request.

11 Children's Privacy

The casinoplusph Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. casinoplusph does not knowingly collect personal data from individuals under the age of 21.

If casinoplusph becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be deleted, and any deposits will be returned to the payment source where technically possible. If you believe that a minor has registered an account on the casinoplusph Platform, please notify us immediately via live chat.

Parents and guardians are encouraged to make use of parental control software to prevent minors from accessing online gaming platforms. casinoplusph supports responsible gaming and the protection of vulnerable individuals.

12 Changes to This Privacy Policy

casinoplusph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where changes are material, casinoplusph will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the casinoplusph Platform following notification of any changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how casinoplusph protects your personal data.

13 Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way casinoplusph handles your personal data, please contact our Data Protection Officer through the live chat feature available on the Platform, or in writing at the following email address:

[email protected]

Please note that this email address is displayed as plain text for correspondence purposes only. casinoplusph will acknowledge all written privacy enquiries within three (3) business days and provide a full response within fifteen (15) business days.

If you are not satisfied with casinoplusph's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC), the independent authority responsible for administering and implementing the Data Privacy Act of 2012.