Frequently Asked Questions

The minimum age to register and play at casinoplusph is 21 years old. This is a firm requirement set by Philippine gaming regulations overseen by PAGCOR. Players who cannot verify their age will have their accounts restricted. If we discover that a player is under 21, the account will be immediately closed and any deposits returned to the payment source.

No. casinoplusph strictly allows only one account per player. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances. If you believe a duplicate account was created in error, please contact our support team immediately via live chat.

Identity verification is required before your first withdrawal. To complete KYC on casinoplusph, log in to your account, go to Account Settings, and upload a clear photo of a valid Philippine government-issued ID. Accepted documents include:

• PhilSys National ID
• Philippine Passport
• Driver's Licence
• SSS ID or UMID Card
• PRC ID

Verification is typically completed within 24 hours on business days. You may also be asked to provide proof of address or a selfie with your ID in some cases.

On the casinoplusph login page, click "Forgot Password" and enter the email address registered to your account. You'll receive a password reset link in your inbox within a few minutes. If you don't see it, check your spam or junk folder. The reset link is valid for 30 minutes. If you continue to have trouble accessing your account, contact our 24/7 live chat support team.

You can request account closure at any time by contacting our support team via live chat. Before closing, any remaining balance will be withdrawn to your registered payment method, subject to standard verification requirements. If you are closing your account due to gambling concerns, we strongly recommend activating self-exclusion instead — this provides additional protections and prevents re-registration during the exclusion period.

casinoplusph supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (₱). Available methods may vary depending on your location and account status.

GCash deposits to casinoplusph are processed instantly in most cases. Once you complete the payment on the GCash app, your casinoplusph balance is updated in real time. If your deposit does not appear within 10 minutes, please check that the transaction was completed successfully on your GCash app before contacting our support team with your transaction reference number.

The minimum deposit at casinoplusph is ₱100 for most payment methods including GCash and PayMaya. Minimum amounts for bank transfers may be slightly higher depending on the bank's own processing requirements. There is no maximum deposit limit set by casinoplusph, though your chosen payment provider may impose their own transaction caps.

casinoplusph does not charge any fees on deposits. The full amount you send will be credited to your gaming balance. However, some payment providers — particularly banks — may apply their own transaction or service fees on their end. We recommend checking with your bank or e-wallet provider if you are unsure about any charges on their side.

To withdraw from casinoplusph, log in to your account and navigate to the Cashier section. Select "Withdraw," choose your preferred payment method, enter the amount, and confirm. Your identity must be verified (KYC completed) before your first withdrawal can be processed. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Processing times at casinoplusph vary by method:

• GCash / PayMaya: Usually within 1–3 hours
• BPI / BDO / Metrobank: 1–3 business days
• UnionBank: Same day to next business day

All withdrawals go through a standard security review before being released. During peak periods or if additional verification is needed, processing may take slightly longer. You will receive an email notification once your withdrawal has been approved and sent.

The minimum withdrawal amount at casinoplusph is ₱200. This applies across all supported withdrawal methods. There is no fee charged by casinoplusph on withdrawals, though your bank or e-wallet provider may apply their own charges for receiving funds. We recommend checking with your provider if you are unsure.

Common reasons a casinoplusph withdrawal may be delayed include:

• KYC verification has not been completed on your account
• The withdrawal is undergoing a routine security review
• Bonus wagering requirements have not yet been met
• The payment method details on file need to be confirmed
• A public holiday is affecting bank processing times

If your withdrawal has been pending for more than 24 hours beyond the expected timeframe, please contact our support team via live chat with your withdrawal reference number.

casinoplusph offers a diverse library of games suited to Filipino players, including:

• Slots — hundreds of titles from leading providers
• Bingo — classic and themed bingo rooms
• Crazy 777 — a fast-paced classic fruit machine experience
• Hi-Lo — simple card-based prediction game
• Live Casino — real dealers, real tables, streamed in HD

New games are added regularly. Check the casinoplusph Casino lobby for the latest additions.

Yes. casinoplusph is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit casinoplusph on your phone's browser, log in, and start playing. The mobile interface is designed to give you the same full experience as the desktop version, including access to all games, the cashier, and account settings.

Yes. All games on casinoplusph use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our game providers are subject to regular third-party audits to verify fairness. Live casino games use physical cards, wheels, and dice operated by real dealers, adding an additional layer of transparency to the gaming experience.

RTP stands for Return to Player — it is the theoretical percentage of all wagered money that a slot game pays back to players over time. For example, a slot with 96% RTP will, on average, return ₱96 for every ₱100 wagered over a very large number of spins. RTP is a long-term statistical average, not a guarantee for any individual session. You can find the RTP for each slot game in the game's information or paytable screen within the casinoplusph platform.

casinoplusph regularly offers welcome bonuses, deposit match promotions, free spins, and reload bonuses for both new and existing Filipino players. Specific bonus offers and their terms change periodically. Log in to your casinoplusph account and visit the Promotions section to see all currently active offers available to your account. Always read the full terms and wagering requirements before claiming any bonus.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Each casinoplusph promotion has its own specific wagering requirement, which is clearly stated in the promotion's terms and conditions.

No. Bonus funds at casinoplusph cannot be withdrawn directly — they must first meet the wagering requirements specified in the promotion's terms. Your real money balance and bonus balance are tracked separately. You can always withdraw your real money balance at any time, subject to standard verification requirements. Only once the wagering requirements are fully met does the bonus convert to withdrawable real money.

Yes. casinoplusph uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and account activity are secured at all times. We also employ multi-factor authentication options, fraud detection systems, and regular security audits to maintain the integrity of the platform for all Filipino players.

casinoplusph handles all personal data in accordance with our Privacy Policy and applicable Philippine data protection laws. We collect only the information necessary to operate your account and comply with regulatory requirements. Your data is never sold to third parties. For full details on how we collect, use, and store your information, please review our Privacy Policy.

To enable two-factor authentication (2FA) on casinoplusph, log in and go to Account Settings, then select Security. Follow the on-screen instructions to link your account to an authenticator app or enable SMS-based verification. We strongly recommend enabling 2FA to add an extra layer of protection to your casinoplusph account, especially if you use GCash or bank transfers for transactions.

Log in to casinoplusph, go to Account Settings, and select the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately. Increasing a limit requires a 24-hour cooling period before it becomes active — this is a deliberate safeguard to give you time to reconsider. All responsible gaming tools on casinoplusph are free and available to every player.

Self-exclusion is a tool that allows you to voluntarily suspend your casinoplusph account for a set period — from a minimum of six months up to permanently. During self-exclusion, you cannot log in, deposit, or wager, and you will be removed from all marketing communications. To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our support team via live chat. Once activated, self-exclusion cannot be reversed before the chosen period ends. For more information, visit our Responsible Gaming page.

If you feel that gambling is negatively affecting your life, help is available. casinoplusph's 24/7 live chat support team can assist you in activating responsible gaming tools or discuss your options confidentially. You can also reach out to PAGCOR's responsible gaming programme for referrals to professional support services in the Philippines. The National Center for Mental Health (NCMH) Crisis Hotline is available at 1553 — 24 hours a day, 7 days a week (plain text reference only, not a clickable link). Remember: seeking help is the right move, and there is no judgment here at casinoplusph.

Yes. casinoplusph offers a cooling-off period tool that lets you temporarily suspend your account for anywhere between 24 hours and six weeks. During this time your account is inactive but not closed — your balance, history, and settings are preserved. Once the cooling-off period ends, your account automatically reactivates. This is a great option if you simply need a break without committing to full self-exclusion. Find it under Account Settings > Responsible Gaming.